FAQ

TENSHO OFFICE is famous for its low prices, clear accounting, and many new buildings.
TENSHO OFFICEs are available for a variety of uses, including headquarters, professional offices, satellite offices, remote work locations, and project offices.

TENSHO OFFICE is available 24 hours a day, 365 days a year in a number of prime locations in Tokyo.
All of our locations have free meeting rooms, which is another attraction.

Office is the center of business in any era.
We look forward to seeing you at TENSHO OFFICE.

*These differ from building to building, but a broad range of facilities is provided.
(Facility usage fees are included in the common service fee.)

• ・Open space area
• ・Meeting rooms (*The hours during which usage is free differ from building to building.)
• ・Copier
• ・Shredder
• ・Water dispenser
• ・Dedicated post box
• ・Delivery box
• ・Smoking area etc.

Office addresses are listed on the “Map & Access” of each office page.
Alos, please refer to the “All locations” page for the addresses of all the locations.

Clients as follows move in mainly.
Lawyer, Licensed tax accountant, Certified public accountant, Administrative scrivener, HR business, Finance business, Insurance business, Construction business, Transportation business, Telecommunications industry, Information technology business, Real estate business, Manufacturing industry, Wholesale business, Food and beverage business.

Offices wih promotion are listed in “Promotion Now” section under “Search by All Locations” on the TOP page.
*If no promotion is running, “Promotion Now” will not be displayed.

Promotional information will be posted on “News and announcements” section.

Please contact us first.
Our staff will arrange a viewing date and explain the room, common areas, contract, etc. on the day.

Please call us at 03-3567-4211.
Alternatively, please contact us using the “Arrange to visit” form for viewing.

Please contact us first as it depends on the situation.
We will ask you when you would like to view the property, and if our staff is available at that time, you may view the property on the same day.

If you contact us using the “Arrange to visit” form, your reservation will be confirmed when we reply that the office space is available for viewing.

Please call us at 03-3567-4211.
Alternatively, please contact us using the “Arrange to visit” form for viewing.

Reception hours are from 10:00 to 18:00 on weekdays.
Please contact us on a case-by-case basis if you would like to view the office spaces outside of the above hours.

Yes, it is.
We will ask you for the order of the offices you would like to view.

Yes, it is. You can also view a 360°C panoramic image.
360°Panorama is available on each office page (TOP).
The 360°Panorama allows you to view the entire rooms.
Please take a look at the 360°Panorama available at all of our locations.

We can also send you photos and videos of the officce spaces you wish to view.
When you contact us, please let us know that you would like a remote viewing.

Vacancy information is shown in the middle of each office TOP page.
The rooms and rents listed in the “Vacancy List” are the latest vacancy information.

We update the vacancy information as soon as we know the availability schedule.
For Tensho Office locations, please see “List of All locations”.

A room can generally be tentatively reserved for one week.

*There is no fee for a tentative reservation.
*Tentative reservations can be made for up to 3 rooms.
*Priority to execute a contract will be given to persons who have made tentative reservations, in the order in which the reservations are made, over and above private viewings.

We update information on vacancies on our website as they become available.
Please contact us by filling in the “Inquiry” form with your desired ofice, number of people, and desired move-in date.

*We will contact you when your desired use start date approaches and a room is scheduled to become available.
*You can reserve a vacant room, but we cannot guarantee that we can execute a contract by your desired incoming date.
*Reservations for vacant rooms can only be made via email. Please note that we do not accept reservations over the telephone.

Yes, it is.
Please contact us using the Inquiry Form, indicating the office and room number you are interested in.

You can also get a rough estimate by clicking the “Quote online now” button on the rent table in the “Available Rooms List” in the middle of the TOP page of each office.
You can also estimate from the “Estimate” page, so please make use of it.

If you are interested in a particular building or room, please feel free to contact us.

[Contact] → [Private viewing] → [Submission of documents for screening] → [Screening] → [Determination of contract date] → [Execution of contract]
*Screening of documents takes 2 to 3 days.
*If screening is completed without any issues, a contract can be executed.
*Rooms are available for use about one week after screening documents are submitted.

The required documents depend on whether a corporate or individual contract will be signed. Please prepare the documents required for the appropriate type of contract.

You can select 6 months, 1 year or 2 years as your contract period.
Note that contracts are not automatically renewed. There is no renewal fee.
*Notification of evacuation must be given one month in advance. You can terminate an agreement early by submitting the Application for Early Termination form one month in advance.

The minimum period of use is one month.
*For a period of use of one month, we ask that an application for termination be filled out at the time the contract is executed.

Initial costs consist of an incoming contract fee and the first month’s rent and common service fee.
If room usage starts on the 10th day of the month or later, the rent and common service fee for the following month will be included in the initial costs.
The incoming contract fee for a booth-type room or 1-person room is 55,000 yen, and the incoming contract fee for a 2-person room or larger is 110,000 yen.
*Unlike most offices, no guarantee money, gratuity fee or security deposit is payable when renting a room in TENSHO OFFICE.
*Check the website for the buildings for which there are currently campaigns.
*The incoming contract fee remains effective for two (2) years after evacuation. This is good value if you move back in after a time or use our offices on a per-project basis.

Please transfer the initial fee to the designated account before the contract start date.

Contracts are available for both individuals and corporations.
However, for a corporate contract, the representative must become the joint surety.

If an individual who has made a contract is a representative, the contract can be switched to a corporate contract.
If a different person is the representative, a new contract will need to be executed and the incoming contract fee must be paid again.

It is possible to move to a different building or room.
If there is a difference between the incoming contract fees for the two buildings or rooms, a fee equal to the difference will be charged.
55,000 yen → 110,000 yen: The difference of 55,000 yen must be paid.
110,000 yen → 55,000 yen: The difference of 55,000 yen will not be returned. *People who execute a contract during a campaign for a newly completed building are subject to some rules on moving.

Yes, it is.
If there is a change in your policy information, you will be asked to submit the change document again.
If there is a change in your contract information, we will switch your contract.

A office viewing is required before signing a contract.
If this is not possible, please contact us.

Please contact us through “Contact us” or send an e-mail to our sales representative at least one month before you plan to cancel your contract.

Notification is required one month in advance.
Please contact us through “Contact us” or send an e-mail to our sales representative at least one month before you plan to cancel your contract.

Yes, it is.
Please contact us through “Contact us” or send an e-mail to our sales representative at least one month before you plan to cancel your contract.
In case of mid-month cancellation, rent will be charged on a pro-rated basis.

We do not charge a fee for cleaning upon your evacuation.
*However, if you have installed fixtures etc., you are required to restore the original condition.
*If there is significant damage in desks, chairs, walls, etc., you may be required to pay the actual cost.

The refund will be made after all the customer’s exit procedures are completed.

The following fees are payable on a per-use basis:

• ① [Copier]
  Black and white: 11 yen / page, Color: 44 yen / page
  *Scanning and sending / receiving faxes is free.
  *Shimbashi ANNEX , Higashi-shinjuku 9th and 10th floors, and Minami-aoyama ANNEX do not have a copier for common use.
• ② [Mail forwarding]
  [Fee] Monthly 6,600 yen (Includes Letter Pack fee)
  *The monthly fee is payable even if you have no mail to be forwarded.
  *We do not forward courier deliveries. (We forward the delivery notice. We do not offer registered mail for this service.)
• ③ [Conference room]
  Conference rooms can be used for free for up to 120 minutes per day (*up to 90 minutes per day at the Shinjuku and Hamamatsucho Daimon offices).
  However, reservations for a period of time exceeding the free minutes (from 1,100 yen per 30 minutes) and reservations split across more than 2 sessions will attract a fee.
  *Reservations split across more than 2 sessions attract a fee even if there is free time remaining.

No (because all costs are included in the common service fee).

Yes, it is.
There are two types of 1-person rooms: fully private rooms and booths.
Please see the room types in the “Available Rooms List” in the middle of the TOP page of each office.

No, it is not. However, rooms are available for a minimum of one month.

No, it is not. The room is not rented by the hour.

Available 24 hours a day, 365 days a year.

Please contact us for details.

Many of our clients have obtained various certifications and business certifications at TENSHO OFFICE.
*We are unable to determine the details of certifications, so please contact the various professional organizations.

Using as a store is not permitted.

Yes.
However, our office cannot be used merely for registration like a virtual office. Registration may be made provided that a contract for a room is executed.

Yes.
In addition to corporate registration, the address of your location can be used on business cards and company documents, and as a mailing address.

There is no fee to be paid to us for corporate registration.
Registration may be made provided that a contract for a room is executed.

Yes, it is. The process is as follows

(1)Our designated form “同居申請書 (Application for Co-location)” and a certified copy of the registration(within the last 3 months) must be submitted.
(2) We will conduct an examination.

If an individual lives with you, please submit identification documents.

Only the 9th and 10th floors of Tensho Office Higashi-Shinjuku are available for resident registration.
Other offices are not available for resident registration.

The 9F and 10F in Higashi-Shinjuku can be used as SOHO.

Yes, it is.

If you move back into our office within 2 years of moving out, there is no conntract contract fee.
Please call us or send us an e-mail to let us know you wish to move back in.
Please note that you will be required to prepare the necessary documents again.

All rooms have a cylinder lock key.
We loan you 1 master key. You should make as many copies as you need.
(*Upon evacuation, please hand in all keys, including the copied keys.)

If you lose a key or card, we will invoice you for the cost of reissue.

Yes, there is an auto lock.
*The auto lock at the entrance is enabled 24 hours a day on some buildings, and only at night on some buildings.

In the buildings where the auto lock is enabled only at night, the auto lock on the door to each floor is enabled 24 hours a day.

The building and rooms can be accessed 24 hours a day.
*The available hours of the conference rooms differ from building to building.

It is a room sectioned off by partitioning that is 180 cm or 194 cm high. There is a gap between the ceiling and the partition.
The door of each booth has a cylinder lock.

We provide only a desk and chair for each worker for free. You can also bring in your own desks and chairs.

There are two patterns of desk sizes.
・Width 1 m, depth 60 cm, and height 70 cm.
・Width 80 cm, depth 60 cm, and height 70 cm.
*Recommended number of users = number of desks
*Desk size varies by room

The recommended number of users is indicated by the number of desks we provide.
This is the maximum number of users that we expect to be using the room.

Some rooms have a 20-ampere (1 circuit) power supply, and some rooms have a 20-ampere (2 circuits) power supply (large rooms).
You can check the amperage during your private viewing, or we can check and notify you.

We do not know the electrical capacity of your equipment or whether it will fit through the doorway. Please check during your private viewing.

If you are using a fully self-contained room, we do not think you will be disturbed while working. The partitions around booth-type rooms are open at the top, so voices can be heard. However, most conversations are work-related, so we do not think there will be any workers creating a commotion.

Fully self-contained rooms are individually air conditioned. Booth-type rooms share a common air conditioner.
(*Our staff turn heating and cooling equipment on and off.)

In buildings where delivery boxes are installed in the entrance hall, parcels can be received during your absence.
Alternatively, please contact the delivery company indicated on the delivery notice in your post box.

We forward mail items once a week to your designated location.
[Fee] Monthly 6,600 yen (Includes Letter Pack fee)
*The monthly fee is payable even if you have no mail to be forwarded.
*We do not forward courier deliveries. (We forward the delivery notice. We do not offer registered mail for this service.)

Your company name will be posted on your room door free of charge.

Warehouses are available in Suidobashi Office, Yoyogi Office, Yoyogi ANNEX Office, Korakuen Office and Nihombashi Kayabacho Office.

The following offices have onsite hourly parking available.

Staff clean the common areas on Mondays to Fridays. *Excludes Saturdays, Sundays and public holidays
Staff also collect garbage from the common garbage bins on each floor on the same days.
Fold cardboard boxes and lean them up against the rear of the common garbage bins.

All office rooms are non-smoking. In buildings that have a smoking area, smoking is permitted only in the designated smoking area.

The rent table is posted on the “TOP” page of each office and on the “Price / Floor plan” page.
You can check whether the office has a window or not on the rent table.

We do not provide such services.

Meeting rooms are available at each office.
Please refer to the “Office detail photo” page on each office page for images of the meeting rooms.
*Please refrain from eating, sleeping or engaging in other activities that will inconvenience other users in the conference rooms (including preparatory discussion areas).

Please make reservations through the “Meeting Room Reservations” link on the website.

Available from 8:00 to 22:00 daily. *Including Saturdays, Sundays, and holidays.

Meeting rooms are available free of charge for up to 120 minutes (2 hours) per day in total.
Shinjuku and Hamamatsucho Daimon offices are free for up to 90 minutes (1.5 hours) per day.

Reservations exceeding the free minutes will be charged an extension fee of ¥1,100 per 30 minutes.
In principle, extended use of the meeting room is limited to 60 minutes once a day.

For longer hours, please consider using the “1day Office”.

“1-day Office” is a service available exclusively for Tensho Office tenants.
You can use any available room at any Tensho Office location in Tokyo for one day at a discount.

Reservations can be made one month in advance.
Please make reservations through the “Meeting Room Reservations” link on the website.

The following facilities are available in the conference rooms.

■Internet access
■Whiteboards available

Please confirm at the site which offices have wireless LAN available.

Please refer to the meeting room login ID and password form provided at the time of contract.

You can check and download the manual from the Meeting Room Reservation System.

After logging in from the Meeting Room Reservation page, please click on the “会議室予約マニュアル(How to Make a Reservation)” link in the “お知らせ” section at the bottom of the TOP page.

To log in, please refer to the “Meeting Room Reservation System Login ID and Initial Password” document provided at the time of contract.

A telephone line is already installed in each room.
However, you must enter into a contract directly with a telecommunications company before you can use this line.

There is no landline telephone in the office space.
Please provide your own landline phone.

We do not know this information. Please check directly with the telecommunications company.

Yes.

If you set up personal computer and LAN cables in your room, you can use the Internet (wired LAN) for free from the day you execute the contract.
There is no need to enter into a contract with a provider.
In some buildings, Wi-fi (wireless LAN) can be used in the conference rooms and open space areas.
*The rooms have wired LAN only, but you can use wireless LAN if you set up the environment yourself.

In case of wired construction → Connect directly to PC via wired LAN or distribute via HUB.
In case of wireless construction→Connect a wireless router to a LAN port for use.

After logging in from the Meeting Room Reservation page, please click “通信回線申込 (NTT東日本回線)”.
To log in, please refer to the “Meeting Room Reservation System Login ID and Initial Password” document provided at the time of contract.

The telecommunications company will need to investigate this in advance, so please directly ask the telecommunications company you are going to enter into a contract with.
(If your room has been assigned: Please convey this information to the telecommunications company and ask them to investigate the possibility of installing a connection.)

We do not assign individual IP addresses.
If you require one, please enter into a contract for an optical line yourself.

We do not open ports.

Our English-speaking staff will guide you.

A office viewing is required before signing a contract.
If this is not possible, please contact us.

Many of our clients obtain visas after moving in.
As we are not sure the details of a visa, please contact the various professional bodies.

Payments may be made by overseas remittance.
However, you are liable for all fees that arise from the overseas remittance (such as the overseas remittance fee, lifting charge and foreign exchange commission)
*Overseas remittances may be made only from a bank account in the name of the contracted party.
We also accept payment via TransferWise, which can transmit funds more cheaply than overseas remittances.　

If you have a residence card, we ask you to submit it.
If you do not have a residence card, we ask you to submit a copy of your passport as a form of identification.

Please refer to the key deposit certificate provided at the time of contract.

After logging in from “Meeting Room Reservation System” page, please click on the link in the “Announcements” at the bottom of the TOP page.

Please download the multifunction device manual and media scanning manual from [Multifunction Device Manual (MAC)] or [Multifunction Device Manual (Windows)].

To log in, please refer to the “Login ID and Password for Meeting Room Reservation System” provided at the time of contract.

All items other than household waste are subject to a separate fee.
You may contact a private oversize trash collection company to dispose of your oversize trash, or we can provide you with a disposal estimate.

If you wish to do so, please contact us or send us an inquiry form with details such as the item, model number, size (length, width, height), etc. We will send you a written estimate.
We will send you a written estimate.

Yes, it is. Please contact our staff for details.

This is Tensho-kun, the official mascot of Tensho Office.
The character is active on our website, SNS, and other sites.

Rental office and virtual office are two different services.

Rental office: An office equipped with office furniture, office equipment, Internet access, and other facilities necessary to start a business.
Virtual office: A service that rents only the address and phone number of an actual office.

Advantages and disadvantages of renting an office are as follows

■Advantages
(1) Fully furnished with office furniture and interior
(2) Good location and low initial cost
(3) Various optional services are available
(4) Corporate registration is possible
(5) Various office sizes available

■Disadvantages
(1) Cost may be high in some cases
(2) Interior design changes are not possible
Details are introduced in the column.

Basically, it is possible to open a corporate bank account even for a rental office.
However, in recent years, it has become more difficult to open a bank account, regardless of whether it is a rental office or not, so please check with your financial institution.

The column introduces points to increase the success rate of opening a corporate account and a list of items required to open a corporate account. Please refer to it.